Publications

Abstract

Conversation analysis (CA) is an approach to the study of language and social interaction that puts at center stage its sequential development. The chain of initiating and responding actions that characterizes any interaction is a source of internal evidence for the meaning of social behavior as it exposes the understandings that participants themselves give of what one another is doing. Such an analysis requires the close and repeated inspection of audio and video recordings of naturally occurring interaction, supported by transcripts and other forms of annotation. Distributional regularities are complemented by a demonstration of participants' orientation to deviant behavior. CA has long maintained a constructive dialogue and reciprocal influence with linguistic anthropology. This includes a recent convergence on the cross-linguistic and cross-cultural study of social interaction.

Abstract

Natural human interaction involves the fast-paced exchange of speaker turns. Crucially, if a next speaker waited with planning their turn until the current speaker was finished, language production models would predict much longer turn transition times than what we observe. Next speakers must therefore prepare their turn in parallel to listening. Visual signals likely play a role in this process, for example by helping the next speaker to process the ongoing utterance and thus prepare an appropriately-timed response.

To understand how visual signals contribute to the timing of turn-taking, and to move beyond the mostly qualitative studies of gesture in conversation, we examined unconstrained, computer-mediated conversations between 20 pairs of participants while systematically manipulating speaker visibility. Using motion tracking and manual gesture annotation, we assessed 1) how visibility affected the timing of turn transitions, and 2) whether use of co-speech gestures and 3) the communicative kinematic features of these gestures were associated with changes in turn transition timing.

We found that 1) decreased visibility was associated with less tightly timed turn transitions, and 2) the presence of gestures was associated with more tightly timed turn transitions across visibility conditions. Finally, 3) structural and salient kinematics contributed to gesture’s facilitatory effect on turn transition times.

Our findings suggest that speaker visibility--and especially the presence and kinematic form of gestures--during conversation contributes to the temporal coordination of conversational turns in computer-mediated settings. Furthermore, our study demonstrates that it is possible to use naturalistic conversation and still obtain controlled results.

Abstract

In informal interaction, speakers rarely thank a person who has complied with a request. Examining data from British English, German, Italian, Polish, and Telugu, we ask when speakers do thank after compliance. The results show that thanking treats the other’s assistance as going beyond what could be taken for granted in the circumstances. Coupled with the rareness of thanking after requests, this suggests that cooperation is to a great extent governed by expectations of helpfulness, which can be long-standing, or built over the course of a particular interaction. The higher frequency of thanking in some languages (such as English or Italian) suggests that cultures differ in the importance they place on recognizing the other’s agency in doing as requested.